July 4, 2016

FAQ

Terms & Conditions – FAQ

For your convenience, some of the most common customer questions are answered right here.

Not finding what you want? Reach out directly through my Contact Us page.

Q: Do you accept returns?

A: Absolutely! If you’re not happy with your purchase, then feel free to return it to me in the original condition within 14 days for a full refund (minus shipping charges).  Not that it should come to that, but in case you have a return request, just give me a call or send me a request via the contact page.

Q: How does warranty work?

A: This is the best thing about purchasing from TheGrizz.ca: I personally handle all warranty claims! Hence, while local customers can arrange same-day replacements, other customers can mail their product to me for $10 in-store credit and an immediate 3 – day turnaround! Find out more about my worry-free warranty here.

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Q: What are your payment options?

A: Interac E-transfers.  If you are not familiar with interac e-transfers, please visit www.interac.ca/en/interac-e-transfer-consumer.html for more information. If you’re familiar with interac e-transfers, set up a recipient with the following information – Name: TheGrizzly, Recipient E-mail: info@thegrizz.ca. Auto-deposits are activated, so generally you shouldn’t need a security question/answer.

In case your bank does not support auto-deposits, use the following information: Security Question: Logo?, Security Answer: Grizzly. The security question can be anything, as long as the answer is “grizzly” (is not case-sensitive, no frets), and you include your order # in the notes.

Within 1 business day of your payment being accepted, your order will be sent out. Any tracking or additional information will be sent to you via e-mail, and updated as a note to your order online.

 

 

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MAJOR UPDATE: 1) Payment via e-transfers or direct billing only; 2) 'Store' to be removed soon; 3) 'services' to be updated to reflect current services being offered - for updated information, contact me directly. Thanks. Dismiss